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How we protect your account and keep your data secure

Your account at basket138 is built on clear legal terms that cover everything from deposits via DANA, OVO, GoPay and QRIS to how we handle your personal information.

Transparent account policiesDANA, OVO, GoPay, QRIS complianceSecure data practices

Explore the Lobby Read FAQ

Our legal framework and what it covers

basket138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

basket138 operates under clear terms that define your account rights, deposit and withdrawal procedures, and how we use your personal data. Access and eligibility depend on local law where you reside. Your deposits through DANA, OVO, GoPay and QRIS are processed according to our payment partner

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agreements and Indonesian financial regulations. We retain your account information for as long as your account is active, plus a period afterward for dispute resolution and compliance. You can request to see what data we hold about you, ask us to correct it, or contact our
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support team to discuss your account status or close your account. All withdrawal requests go through verification to confirm your identity and account ownership before funds leave our wallet system.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR LEGAL TEAM

How to contact us about account or data issues

Team online

Live chat support

Open your account and head to the chat icon in the lobby. Our support team answers account and legal questions during operating hours. Response times depend on ticket volume, but we aim to reply within a few hours.

Email support

Send requests to our support inbox for detailed account questions, data access requests, or account closure. Email inquiries are logged and tracked, making it easy to follow up on your request.

Account settings

Log into basket138 and navigate to your account settings to view your personal data, update your payment information, or download your account history for record-keeping.

DATA SECURITY & HANDLING

How we safeguard your information and account access

Account security

Your password is hashed and stored securely. We verify your identity each time you request a withdrawal to prevent unauthorised access. Two-factor authentication is available in your account settings.

Payment data protection

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We do not store your full payment credentials; payment partners handle that securely on their own systems.

Cookie and tracking

We use cookies to keep you logged in and to track your account activity for security and compliance. You can manage cookie settings in your browser; disabling them may limit account functionality.

Data retention

We keep your account data as long as your account is open. After closure, we retain records for dispute resolution and legal compliance for a defined period, then delete or anonymise it.

Your data rights

You can request access to your personal data, ask us to correct errors, or request deletion where local law permits. Contact our support team with a data request and we will respond within the timeframe required by law.

Account changes

Update your payment method, email or personal details directly in account settings. For sensitive changes such as closing your account, we may ask for identity verification to prevent unauthorised changes.

Answers to your account and data questions

Yes. Log into your account and go to account settings to view your profile, deposit history and transaction records. For a full data export, contact our support team and we will provide it according to local law timelines.

Your account becomes inactive and you cannot log in. Any remaining balance must be withdrawn before closure. We retain your data for legal and dispute purposes, then delete it after the retention period ends.

When you request a withdrawal, we verify your identity by confirming your account details and payment method. This protects both you and us from fraud. Verified withdrawals to DANA, OVO, GoPay or QRIS usually process within a few hours.

The full legal terms are available in your account settings under 'Terms & Policies'. They cover account rights, deposit and withdrawal rules, data handling, and dispute resolution. Review them before opening an account.

Yes. Contact our support team with the transaction ID and your reason. We investigate disputes and work with your payment partner (DANA, OVO, GoPay or QRIS) to resolve chargebacks or refund requests. Response time depends on the payment provider.

Report any security concerns to our support team immediately via live chat or email. We take all reports seriously and will investigate. For data protection issues, you may also have rights to file a complaint with your local regulatory authority.

DANA, OVO, GoPay and QRIS partners hold your funds according to their own terms and local banking regulations. We do not provide insurance; your protection depends on your payment partner's policies and local law where you reside.

How we protect your account and keep your data secure

How to contact us about account or data issues

Live chat support

Email support

Account settings

How we safeguard your information and account access

Account security

Payment data protection

Cookie and tracking

Data retention

Your data rights

Account changes

Answers to your account and data questions

01 Can I access my personal data?

02 What happens if I close my account?

03 How do withdrawals get verified?

04 Where can I find the full terms and conditions?

05 Can I dispute a transaction?

06 Who do I contact about a data breach or security issue?

07 Are my deposits to DANA, OVO, GoPay and QRIS insured?

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