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Terms & Conditions that protect your account

When you open an account with basket138, you're agreeing to our terms. We keep them clear so you understand how deposits, withdrawals, gameplay and account access work.

Account Setup RulesPayment & Withdrawal PolicyGameplay & Withdrawal Limits

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How our terms apply to you

basket138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your basket138 account is governed by these terms from the moment you register. You must be of legal age where local law permits. Account access depends on local law and your region within Indonesia. When you deposit via DANA, OVO, GoPay or QRIS, those transactions follow

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our payment terms and your payment provider's rules. Withdrawals are processed only to verified accounts; we ask for ID confirmation on first withdrawal to prevent fraud. Gameplay is tracked in your account; session data is retained for audit purposes. If you need to request changes to
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your account details or dispute a transaction, contact our support team. Violations of these terms — including multiple accounts, bonus abuse or chargebacks — may result in account restriction or closure.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Get help with account or policy questions

Team online

Live Chat

Open the chat icon in the lobby or top-right corner of any page. Our team responds in English and Indonesian. Average wait time is under 2 minutes during operating hours.

Email Support

Send account or terms questions to [email protected]. We reply within 24 hours with clarification, documentation or next steps.

Account Settings

Log in and go to Settings → Account & Terms to review your current agreement, see your acceptance date and request a copy of the full policy.

DATA & SECURITY

How we protect your information under these terms

Account Verification

On your first withdrawal, we verify your identity via national ID. This is a one-time check to comply with anti-fraud standards. Your ID is encrypted and stored securely; we do not share it outside basket138.

Data Retention

Account data — transactions, gameplay history, payment records — is kept for seven years to meet audit requirements. You can request a data export via Settings → Privacy.

Cookie Policy

We use cookies to keep you logged in, track your gameplay preferences and prevent fraud. Functional cookies are required to use the platform; you can disable analytics cookies in Settings.

Payment Security

All DANA, OVO, GoPay and QRIS deposits are encrypted end-to-end. Your payment details are never stored on our servers; we use secure third-party processors.

Session Timeout

Your account automatically logs out after 60 minutes of inactivity to protect against unauthorized access. You'll see a warning two minutes before logout.

Contact for Changes

To modify your terms acceptance, update payment methods or request clarification on any policy section, email [email protected] with your account number and the specific question.

Frequently asked questions about our terms

No. You accept the terms once during account setup. If we update our terms, we'll notify you by email and ask you to review and re-accept. You'll see a prompt in the lobby. Your account remains active under the current terms until you acknowledge an update.

Multiple accounts violate our terms. If we detect duplicate accounts linked to the same person, payment method or device, all related accounts may be suspended. This helps us prevent fraud and bonus abuse. One account per person is the rule.

No. Withdrawals must go to a bank account, DANA, OVO, GoPay or QRIS registered in your name on file. We verify the account holder during your first withdrawal. Mismatched names may delay or block the payout.

First-time verification usually completes within one hour. You upload your ID via the withdrawal form. Our team reviews it manually. Once verified, future withdrawals skip this step. If your ID is unclear or expires, we may ask for resubmission.

After you request a withdrawal, our team processes it within 24 hours. The actual funds arrival depends on your payment provider — DANA, OVO and GoPay transfers typically arrive in under 10 minutes; bank transfers may take 1–2 business days.

We don't freeze accounts for inactivity alone. However, if we detect suspicious login patterns or flagged transactions, we may temporarily lock your account for security. You'll receive an email explaining why. Contact support to appeal or re-verify.

Visit this page and scroll to the bottom or log into basket138, go to Settings → Account & Terms and select 'Download Full Policy'. You can also email [email protected] to request a PDF copy by return.

Terms & Conditions that protect your account

Get help with account or policy questions

Live Chat

Email Support

Account Settings

How we protect your information under these terms

Account Verification

Data Retention

Cookie Policy

Payment Security

Session Timeout

Contact for Changes

Frequently asked questions about our terms

01 Do I need to accept the terms every time I log in?

02 What happens if I open more than one account?

03 Can I withdraw money directly to a different person's bank account?

04 How long does the ID verification take?

05 What's the withdrawal time limit mentioned in the terms?

06 Can basket138 freeze my account if I'm inactive?

07 Where can I find the full text of these terms?

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